Luxury marques trade partly on the tangible benefits of craftsmanship, provenance and history, and partly on exclusivity (i.e. some can only aspire to them not afford them) and the brand name’s signalling value.
While discussing the face-off between the democratic web and the exclusive nature of luxury, in an earlier post, I wrote that the democracy-exclusivity divide may belong in a debate about sales targets but it certainly does not belong in a discussion about building a brand’s long-term value.
Luxury brands like to connect with the fans of their brands on social media but they draw the line at being flattered by imitation such as offered by counterfeit, fake or knockoff goods that some “fans” of the brand may purchase. There may be uncertain brand building gains but there is potentially certain revenue loss. While in most cases, it is expensive and time-consuming to go after sellers of counterfeit or knockoff goods, in other cases, such as the litigation LVMH brought against eBay, it is possible to make a concerted effort to suffocate the trade in fakes.
Some are bought by people, who aspire to but cannot afford the brand, yet nonetheless wish to signal their worth to others. In that sense, one could argue, that knockoffs do not really devalue the original brand. They serve a different market. They serve aspirers. These aspirers may or may not have real social influencer status, so their purchases may not matter either way.
A knowing few (hipsters?) often deliberately choose fakes. Someone I know socially, who can afford to buy the real thing, wears a fake Patek Phillipe Calatrava. It is a topic of gossip amongst those, who don’t know him well. On the other hand, a person, who knows Patek Phillipe craftsmanship well can tell immediately and won’t be impressed with his fake watch. His defence was, “I wear the fake ironically.” That makes it alright then.
Amongst those, who knowingly choose to buy fakes, some find social embarrassment mortifying. If you carry a fake Birkin, but move in circles where many have the real thing, that embarrassment will find you sooner than later.
Some others I know socially first bought counterfeit goods because of the aspiration value of the counterfeited brand, and because they coveted the brand’s beautifully made products. But then they found the quality satisfactory for their purposes and have continued buying those counterfeit products.
This is where it gets tricky for luxury brands.
How do luxury brands then stand out so that they can bring these people seeking quality into the fold or at the very least make the genuine article stand out so dramatically that the aspirers move away from fake goods altogether?
I see three flavours of a new kind of exclusivity emerging.
The first kind, that has been running for a few years now, is to make the brand aura accessible via collaboration with a high street brand, as Alexander Wang, Isabel Marant and others have done with fast fashion H&M. Such collaborations create a kind of desire and exclusivity within the mass market milieu, satisfying some aspirers while probably nudging others into exploring the real thing.
Then there is the use of technology to create and enable an inclusive form of exclusivity, such as Burberry enabling customers to buy off the catwalk and have goods personalised for a limited period after a fashion show.
But above all, luxury turns to its roots in craftsmanship, the exclusivity of custom-made novel fabrics and materials, such as practised by Mary Katrantzou, who is having a special kind of lace and embroidered jacquards specially made in Swiss mills. This is near-impossible to knock-off and the goods are certainly far from anything the mass market can access.
Luxury will always have an uncomfortable relationship with the democratising effect of the web and emergent technologies. In exclusivity lies its allure.
What will emerge is innovation in ways of keeping that exclusivity alive. And in ways of influencing the intent of fans and potential customers towards the real thing and away from fakes.
Craftsmanship is the reliable foundation luxury can always turn to.
But will that suffice?