Luxury products, it seems, are being trampled over by technology-enabled products enticing luxury customers.
Apple created its own version of ceramic enforced gold. The real number of the Apple watches in gold casing shipped remains a mystery although an estimated total of 10M pieces are expected to have shipped by the end of 2015.
Apple approached Hermès, the 600 year old luxury marque for a collaboration. Possibly so Apple could open a new market for itself and Hermès could make its mark on tech savvy luxury buyers.
Hermès, however, is an odd choice, seeing as it is far from being the top luxury watch maker and seller. Apple gets to borrow Hermes’s aura, their channel and possibly their customer base — Hermès does not market aggressively to its masstige customer while its prestige customer may or may not like being sold to — and Hermès gets to sell some fabulous leather straps to Apple. The collaboration looked like Apple is driving it.
Brietling’s vision is to make the phone subservient to the watch, to enhance the watch. To wit: “In creating its first connected chronograph, Breitling has applied a new philosophy placing the smartphone in the service of the watch so as to enhance its functionality and conviviality. The instrument of the future.” The Breitling B55 Connected builds on the earlier launch of B50, which is an an electronic multi-function chronograph movement, with analogue and digital displays. The idea was to serve pilots — Breitling’s primary audience, but also its aspirational audience — better and to pave the way for other developments.
A few others have made their first moves too. Gucci unveiled a high fashion version of Will.I.Am‘s smartband. Will.I.Am’s role as the creative innovation lead in Intel’s wearables business is not widely known. He is not afraid to fail or experiment. Movado has teamed up with HP to create an Android and iOS compatible watch – the Movado Bold Motion – which uses Bluetooth connectivity and vibrations and visual cues to upcoming important things, all while looking stunning as Movado watches do. At Baselworld 2015, Bulgari unveiled its Diagono Magnesium Concept watch. The watch uses WISeKey’s NFC chip to unlock an application that can store encrypted data on the cloud and communicate with other devices within its range. The data is reportedly secure in an underground bunker in the Swiss Alps. Um, ok. WISeKey’s technology works with both Android and iOS. Then there is Tag Heuer’s Connected, which runs Google Wearable OS, and the order numbers have just been upped significantly to serve the upcoming holiday demand.
With all these options, one wonders: What does a customer choose first — the watch or the technology platform/ OS? More to the point, will the technology platform ever drive a watch purchase?
Curious, I conducted an unscientific survey of (admittedly male) friends, who own watches each costing over £10,000. Unsurprisingly they are all eyeing the Tag Heuer and the Breitling, but not as their main watches.
“Look, I need the battery to last weeks not 6h. I sometimes have two flights to catch in a day and a tight meeting schedule in between.”, said one.
Another said, “As I become more senior, I am less interested in being available to all messages and people all the time. I need time to reflect, uninterrupted by pings and notifications, and as far as I can tell that is all smart watches are doing right now.”
“Whatever it is, I ain’t changing my mobile phone for a god-damned watch. Something will come along that suits me and does not ask me to suit it. Capiche?”, said another. Ooh, burn.
So, if the smart watch is not the main watch, is the connectedness spiel just another nice-to-have and not really a need-to-have feature?
What does that mean for the market that can actually afford luxury smart watches?
Who understands this subtlety of customer behaviour in the luxury market?
It sure ain’t Apple. Or HP. Or even WISeKey.
The luxury brand, on the other hand, owns the customer relationship and understands their customers’ behaviour and quirks. The brand also gets to choose which tech to use, and may choose technologies that are OS-agnostic so as to serve all of their existing customers. The brand, if not inclined to investing in development by itself, could always reach out to wearable companies such as Olio Devices, which were among the first to understand that the customer doesn’t want to change her phone OS, based on the watch she covets.
So, back to — who is driving whom as far as luxury watches and tech go?
Tech may have started it all but tech isn’t driving the conversation in this space any more.
As luxury goes, consumers rule, and luxury brands are expectedly showing a more subtle understanding of the consumer than tech players may assume.
PS: I am an all-in Apple ecosystem user.