Category: design

Four For Friday (25)

This week marked one year of India’s famous, frugal, successful Mars Orbiter Mission. Aptly enough women in design, science, business, politics, art all caught …
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Four For Friday (23)

A reason behind this series was for me to keep track of my own varied reading. Everything, while appearing disjointed, really is connected. Often …
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Four For Friday (22)

Since the last edit of this occasional series, the scope of this blog has grown to envelope all my interests. Curation becomes trickier, but …
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The age of un-empathy

“My Spotify drains my phone battery”, she said. “Do you listen to it on streaming or offline?”, I asked. “Why, yes I do listen …
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Luxury's other heritage challenge

“You never actually own a Patek Philippe. You merely take care of it for the next generation.” This well-known Patek Philippe tag line tells …
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Authenticity, genuineness and the luxury brand

A friend of mine is a genuine, passionate Porsche fan. Awaken him from deep sleep and start asking him about the Porsches he has …
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Designing for ubiquity

When I first heard the term “ubiquitous computing” almost 25 years ago, it sounded magical. Computers then, I admit, didn’t make it easy to …
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Respectful design, contemptuous design

Conversations with many friends, who are building communities for social businesses or are in other customer-facing roles, reveal a shared frustration. It appears that …
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Customer service stories from America

I just got back from a few days in the Mecca of start-ups. They do things differently over there. Well they used to, till …
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Of subtractive creativity

In an earlier monograph, I wrote about transformation and emergence, the kind of inspiring creativity that everyone thinks leads to beautiful products. But emergence …
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