Category: design
Customer service stories from America
I just got back from a few days in the Mecca of start-ups. They do things differently over there. Well they used to, till …
Of subtractive creativity
In an earlier monograph, I wrote about transformation and emergence, the kind of inspiring creativity that everyone thinks leads to beautiful products. But emergence …
Creativity and Emergence
In an earlier monograph, I wrote about why Jonathan Ive bothered me a bit. With his random reference to creativity as something that happens …
Unflattered by imitation
Luxury marques trade partly on the tangible benefits of craftsmanship, provenance and history, and partly on exclusivity (i.e. some can only aspire to them …
Pretty and other things about tech wading into luxury
I see a lot of chatter on Twitter about how some lollipop/ icecream/ sundae update on Android doesn’t work on this device or that …
Wearable tech's luxury and fashion challenge
“Here’s the only thing you need to know about wearable punditry: No one knows anything. Zip. This is a market that barely exists.”, said …
Is care in design exclusionary and elitist?
The monograph last week generated much conversation. And some observations that caring in design and craftsmanship was all about expensive pieces made for the …
Caring -- an antidote to mindless consumerism?
I disagreed with a few things that Jonathan Ive said in his talk at the Design Museum. But there was one thing he said …
Digital (and the) luxury consumers
The web, as I see it, is Ginger Rogers to the world’s Fred Astaire. Just as she did everything he did, but backwards and …
The French Luxury Consumer: Notes from a day in Paris
[View the story “The French Luxury Consumer (Luxury Society Keynote Series)” on Storify]