For me, this was a week full of books, reading about books, and headlines about publishing. A new publishing house, called Juggernaut Books, was launched in India with unusual fanfare. There is much promise, albeit not much detail made public yet, of revolutionising publishing using the magic of tech. The business is of interest to … Continue reading Four For Friday (26)
Tag: business model
Four For Friday (24)
This week, it is all about technology and culture. Culture, to me, is a catch-all term for how we think, feel, live, behave, interact and grow (or indeed retrograde). Technology is but science in action, and co-evolves with culture. In which, Sebastian Normandin explores the allure of pseudoscience -- man's search, sometimes desperate, for meaning: … Continue reading Four For Friday (24)
The age of un-empathy
"My Spotify drains my phone battery", she said. "Do you listen to it on streaming or offline?", I asked. "Why, yes I do listen to it on streaming!" "So you see both the 3G access you are using and the app itself use battery. You can see battery use by app and make choices accordingly … Continue reading The age of un-empathy
Luxury’s other heritage challenge
"You never actually own a Patek Philippe. You merely take care of it for the next generation.” This well-known Patek Philippe tag line tells its customers that the brand's heritage could be part of their own as they bequeath their Patek timepieces to their future generations. (Patek Philippe's famous next-generation ad (c) Patek Philippe) One … Continue reading Luxury’s other heritage challenge
Authenticity, genuineness and the luxury brand
A friend of mine is a genuine, passionate Porsche fan. Awaken him from deep sleep and start asking him about the Porsches he has owned through the years, and you begin to see how deep his fountain of knowledge, and his genuine affection for and attachment to the brand run. (Porsche North America customer welcome … Continue reading Authenticity, genuineness and the luxury brand
Respectful design, contemptuous design
Conversations with many friends, who are building communities for social businesses or are in other customer-facing roles, reveal a shared frustration. It appears that community builders and customer facing persons, and designers in a business are singing from different hymn sheets. Often, once the beta or whatever the business deems a shippable version of the … Continue reading Respectful design, contemptuous design
Customer service stories from America
I just got back from a few days in the Mecca of start-ups. They do things differently over there. Well they used to, till globalisation made us all the same. SCRIPTING FOR PRAISE Last week, while making a cardholder-not-present transaction with an American business, my card was declined. Twice. I told the customer service person … Continue reading Customer service stories from America
