A friend of mine is a genuine, passionate Porsche fan. Awaken him from deep sleep and start asking him about the Porsches he has owned through the years, and you begin to see how deep his fountain of knowledge, and his genuine affection for and attachment to the brand run. (Porsche North America customer welcome … Continue reading Authenticity, genuineness and the luxury brand
Conversations with many friends, who are building communities for social businesses or are in other customer-facing roles, reveal a shared frustration. It appears that community builders and customer facing persons, and designers in a business are singing from different hymn sheets. Often, once the beta or whatever the business deems a shippable version of the … Continue reading Respectful design, contemptuous design
A few weeks ago, rumours abounded about Tom Ford possibly returning to Gucci, after Frida Giannini's departure. While there is no doubting Mr Ford's all-round creative nous, from couture to perfume and makeup, and film making, it would have been disappointing if he did return to the role. In the event, Ms Giannini was replaced … Continue reading Men in women’s fashion — the gender imbalance we don’t talk about
In an earlier monograph, I wrote about transformation and emergence, the kind of inspiring creativity that everyone thinks leads to beautiful products. But emergence isn't intentional. It has a magic that is hard to understand and often replicate. Intentional creativity and beauty however can come from removing things. But in any such intentional design process, … Continue reading Of subtractive creativity
Luxury marques trade partly on the tangible benefits of craftsmanship, provenance and history, and partly on exclusivity (i.e. some can only aspire to them not afford them) and the brand name's signalling value. While discussing the face-off between the democratic web and the exclusive nature of luxury, in an earlier post, I wrote that the … Continue reading Unflattered by imitation
I see a lot of chatter on Twitter about how some lollipop/ icecream/ sundae update on Android doesn't work on this device or that from different manufacturers. Then there are the workarounds, the fixes that one needs to learn, and consequent boasts on Twitter. And the many exhortations to do factory reset and start from … Continue reading Pretty and other things about tech wading into luxury
"Here's the only thing you need to know about wearable punditry: No one knows anything. Zip. This is a market that barely exists.", said technology columnist Christopher Mims recently. Google Glass, a high profile early avatar of wearable tech, had made an appearance in New York Fashion Week in 2012's showing of Diane von Furstenberg's … Continue reading Wearable tech’s luxury and fashion challenge
The monograph last week generated much conversation. And some observations that caring in design and craftsmanship was all about expensive pieces made for the few, not for the masses. Seeing the examples that I cited, it is not entirely inconceivable to think of caring and craftsmanship as the preserve of the few. But that couldn't … Continue reading Is care in design exclusionary and elitist?
I disagreed with a few things that Jonathan Ive said in his talk at the Design Museum. But there was one thing he said with which I agree fully: "It’s made better. There is an integrity there. I really truly believe that people can sense care. And in the same way they can sense carelessness. … Continue reading Caring — an antidote to mindless consumerism?
The web, as I see it, is Ginger Rogers to the world's Fred Astaire. Just as she did everything he did, but backwards and in high heels, the web does/ has everything the world does/ has but visibly, frictionlessly, faster. But then those two too were role-playing. In the make-believe world of celluloid. With its … Continue reading Digital (and the) luxury consumers