How to use “process” to destroy goodwill and lose revenue (2)

The second story in this 3-part series illustrates how being in financial hot water can not and does not always compel organisational change. I try to support small British businesses as much as I can. In late June, I ordered some things, including perishables, from a small business in SW England. It was due to … Continue reading How to use “process” to destroy goodwill and lose revenue (2)