"You never actually own a Patek Philippe. You merely take care of it for the next generation.” This well-known Patek Philippe tag line tells its customers that the brand's heritage could be part of their own as they bequeath their Patek timepieces to their future generations. (Patek Philippe's famous next-generation ad (c) Patek Philippe) One … Continue reading Luxury’s other heritage challenge
A friend of mine is a genuine, passionate Porsche fan. Awaken him from deep sleep and start asking him about the Porsches he has owned through the years, and you begin to see how deep his fountain of knowledge, and his genuine affection for and attachment to the brand run. (Porsche North America customer welcome … Continue reading Authenticity, genuineness and the luxury brand
Conversations with many friends, who are building communities for social businesses or are in other customer-facing roles, reveal a shared frustration. It appears that community builders and customer facing persons, and designers in a business are singing from different hymn sheets. Often, once the beta or whatever the business deems a shippable version of the … Continue reading Respectful design, contemptuous design
A few weeks ago, rumours abounded about Tom Ford possibly returning to Gucci, after Frida Giannini's departure. While there is no doubting Mr Ford's all-round creative nous, from couture to perfume and makeup, and film making, it would have been disappointing if he did return to the role. In the event, Ms Giannini was replaced … Continue reading Men in women’s fashion — the gender imbalance we don’t talk about
Jonathan Ive was the last guest in Design Museum's 25th anniversary series of talks. Waiting for my friend to arrive, I stood outside the museum celebrity-watching as leading British designers steadily streamed in. The Conrans, Paul Smith, Ron Arad, and I think I spotted Anya Hindmarch. Here are some quotes and insights from the evening. … Continue reading What next for design? — Jonathan Ive at the Design Museum
One of the most misleading lines, often cited from The Godfather is: "It's not personal, Sonny. It's strictly business." An entrepreneur will smile wryly whenever this line is thrown about. Business for entrepreneurs is rarely "strictly business". It is very, very personal. Which brings us to the title of this post. The short answer to … Continue reading Are you in business with your friends?
After yesterday's post, Google's China Game, several lively discussions ensued. On Twitter, on emails with friends around the world, and on the telephone. The topic? What would China do? And what will it mean? While there was no consensus, three distinct possibilities were identified. Nothing/ business as usual This one is the simplest. In financial … Continue reading What would China do?
This morning, my Twitter stream was full of two things: Google's planned exit from China and the Haitian earthquake. The BBC reported the Google development with a headline with quotation marks around 'may pull out of China after Gmail cyber-attack', which parses the Google Official blog content regarding the matter conservatively but in my view, … Continue reading Google’s China Game
What a difference two days make! First, T-Mobile in the UK informed the Information Commissioner's Office that some of its own rogue employees had sold on the firm's contract customer data to third parties. These third parties then ring the contract customers just before their contract expiry to offer deals that may or may not … Continue reading Whose data are they anyway?
To most people, Mahatma Gandhi stands for truth and non-violence. There is also a subtext of renunciation, austerity, simplicity and community. There was a predictable outcry when Montblanc announced a limited edition, 18 carat gold pen with Gandhi's image and a saffron garnet on the clip. Only 241 gold pens would be made available for … Continue reading Lost opportunities: Mahatma Gandhi and Gwen Thompson