The real story in India’s demonetisation saga

“Who benefits if we all go cashless?”,  asked a friend* of mine. This is indeed the money question in India’s demonetisation saga with its moving goal posts. “I am not here for the enrichment of Visa, MasterCard etc.,” she added. Apart from convenience and fraud protection, the economic case for an individual consumer is near … Continue reading The real story in India’s demonetisation saga

Design stories from recent travels in India

This post has no photos. None that I took anyway. Because taking photos is hard, while we navigate badly designed situations. When we don't understand or care about customer experience. My flight on the world's favourite airline ran out of disembarkation and customs declaration forms for India. For now, I shall refrain from commenting on … Continue reading Design stories from recent travels in India

The design challenge called Indian traffic [2]

An earlier, admittedly ranty post documented the weirdness that is Indian traffic. Though it focused more on vehicular traffic than on pedestrians, any good traffic system design should enable peaceful co-existence of both vehicles and pedestrians. I have spent some time thinking about traffic systems since I have been able to observe traffic in several … Continue reading The design challenge called Indian traffic [2]

The design challenge called Indian traffic [1]

India's traffic problem is real. No, seriously. Indian drivers makes Italians look tame and Londoners look like novice drivers. India also has the dubious superlative distinction of having the highest number of deaths in road accidents in the world. The government of India publishes data on road accidents which will make the most hardened person's … Continue reading The design challenge called Indian traffic [1]

A Passage To India (2010 ed) and the other R-word

When EM Forster wrote A Passage To India, the Indo-British relationship was one of the ruler and the ruled, of imbalances in power. Things are different now in 2010. Britain lags behind and grapples with an economic crisis of monstrous proportions, while India's economic growth gallops along at 8.5%. Naturally, all eyes are on David … Continue reading A Passage To India (2010 ed) and the other R-word