Design stories from recent travels in India

This post has no photos. None that I took anyway. Because taking photos is hard, while we navigate badly designed situations. When we don't understand or care about customer experience. My flight on the world's favourite airline ran out of disembarkation and customs declaration forms for India. For now, I shall refrain from commenting on … Continue reading Design stories from recent travels in India

Luxury’s other heritage challenge

"You never actually own a Patek Philippe. You merely take care of it for the next generation.” This well-known Patek Philippe tag line tells its customers that the brand's heritage could be part of their own as they bequeath their Patek timepieces to their future generations. (Patek Philippe's famous next-generation ad (c) Patek Philippe) One … Continue reading Luxury’s other heritage challenge